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Effective date: July 6, 2026
We want you to love your HONE razor. This policy explains our satisfaction guarantee and how returns and refunds work.
If you are not completely happy with your razor within 100 days of delivery, we will take it back for a refund.
This guarantee is limited to one razor per customer. We honor one return per customer so you have the chance to try it; subsequent return requests will not be honored.
To start a return, contact us first at support@honeshave.com with your order number and reason. Returns sent without contacting us first may not be processed.
For hygiene and safety reasons, the following are final sale and cannot be returned once opened or unless defective:
Razor blades (any pack size), once the packaging is opened;
Accessories (e.g., stands, cases, brushes);
Any skincare or consumable products;
Items marked "final sale" or purchased on clearance;
Items purchased from third-party retailers or distributors (contact them directly).
The customer is responsible for return shipping costs in all cases, except where the item is defective or we made an error (wrong or damaged item sent).
We recommend using a trackable, insured shipping method. HONE is not responsible for returns lost or damaged in transit; if a return is lost or damaged, a refund may not be issued.
Original shipping charges are non-refundable.
Returned razors must be in clean, resellable condition. We may decline a refund or issue a partial refund for items that are damaged by misuse, abuse, or improper cleaning (e.g., corrosion from harsh chemicals).
No refund, or only a partial refund, may be granted in the following situations:
The customer has already used their one return per customer;
The return was sent back without first contacting our support team with a return request;
The item is a final-sale item (see Section 3.2);
The item is damaged due to misuse or abuse;
The item is lost or stolen;
The item was purchased from a third-party retailer or distributor (not honeshave.com);
The item is returned more than 100 days after the delivery date;
Damage or corrosion caused by harsh cleaning chemicals or improper cleaning.
Once we receive and inspect your return, we will notify you of approval or rejection.
Approved refunds are issued to your original payment method within 5–7 business days of approval. Your bank or card issuer may take additional time to post the refund.
We refund the product price and applicable taxes on the product's value; original shipping is not refunded.
If your order arrives damaged or defective, contact support@honeshave.com within 7 days of delivery with your order number and photos. We will arrange a replacement or refund at no cost to you.
If you received the wrong item or your order is incomplete, contact us within 7 days of delivery and we will make it right.
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact support@honeshave.com.
If you received an item as a gift, we may require the original purchaser's contact information to process a refund, store credit, or replacement.
You may request to cancel an order by emailing us as soon as possible. We can only cancel before the order has shipped. Once shipped, our return process applies.
If you have not received an approved refund, first re-check your bank account, then contact your card issuer and bank, as processing time varies. If you still have not received it, contact support@honeshave.com.
support@honeshave.com · 7 ECOM SASU, 173 Rue de Courcelles, 75017 Paris, France.
